Refund & Cancellation Policy

Refund eligibility depends on the Service purchased, whether work has begun, whether a booking or capacity has been reserved, whether third-party expenses have been incurred, and any specific terms shown at checkout or in a signed agreement.

Fees attributable to work already performed, research completed, counselling delivered, document review undertaken, application work commenced, interview preparation delivered or capacity reserved may be non-refundable to the extent permitted by law.

Where a client cancels before substantial work begins, eligible prepaid amounts may be refunded after deduction of disclosed non-recoverable expenses or non-refundable components.

Verified duplicate charges or demonstrable billing errors will be corrected or refunded.

Approved refunds are ordinarily returned through the original payment method where technically possible. Banks and payment providers control settlement times.

Email connect@ucobusiness.com with your name, account email, transaction reference, Service purchased, purchase date and a brief explanation.

Nothing in this policy limits rights that applicable law does not permit us to exclude.