Sr. Operations Manager

The Senior Operations Manager leads a large-scale Amazon fulfilment operation at the BDL4 facility in Windsor, Connecticut. The position carries responsibility for operational performance, people leadership, budget management, process improvement and customer experience across an inbound or outbound functional area.

Take accountability for budgetary performance, people development and operational excellence within the assigned functional area.

Lead, coach and develop Operations Managers and Area Managers.

Drive continuous-improvement programmes, Lean initiatives and process innovation.

Ensure safety, quality, productivity and customer-experience standards are consistently achieved.

Partner cross-functionally with HR, Finance, Facilities, Safety, IT and other operational leaders.

Identify and develop improvement ideas from operational teams and translate them into actionable plans.

Promote and share operational best practices across departments, shifts and the wider Amazon network.

Support staffing, performance management and leadership development across the operation.

Bachelor's degree or equivalent, or at least two years of equivalent experience.

At least seven years of direct management experience, including management of a salaried workforce in a manufacturing, production or distribution environment.

Experience using performance metrics, process-improvement methods and Lean techniques.

Experience across the staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Ability to work flexible hours according to business requirements, including nights, weekends and holidays.

Ability to manage changing priorities and exercise sound judgement in demanding operating environments.

A bachelor's degree in Engineering, Operations or a related discipline is preferred.

An MBA is preferred.

Experience managing a contingent workforce during peak operating periods is advantageous.