Sr. Program Manager, DSP Shared Services

The Senior Program Manager, DSP Shared Services develops scalable programmes for Amazon's Delivery Service Partner network, which consists of entrepreneurial individuals who operate their own delivery companies. The role supports these business owners by improving training, operating processes, account-management frameworks and performance systems that help Delivery Service Partners build safer, more reliable and more sustainable businesses. It combines entrepreneurial ecosystem support, programme management, operational excellence and business-owner development, making it directly relevant to students and professionals interested in entrepreneurship, business scaling and franchise-like operating models.

Own programme strategy supporting Delivery Service Partner business owners.

Develop learning and operational programmes that help DSP businesses improve performance.

Create scalable frameworks for safety, quality, compliance and operational excellence.

Develop programme roadmaps and define long-term operating priorities.

Standardise account-management and business-coaching processes.

Create operating procedures, competency frameworks and performance benchmarks.

Coordinate Operations, Safety, Fleet, Compliance and Technology stakeholders.

Develop project plans and manage delivery timelines.

Establish KPIs and measure programme effectiveness.

Lead change-management programmes affecting DSP businesses.

Identify opportunities to use automation and technology to scale programme support.

Develop learning resources and operating tools for business owners and coaches.

At least 5 years of programme or project-management experience.

Experience using data and metrics to identify and drive improvements.

Experience owning programme strategy and end-to-end delivery.

Experience communicating results to senior leadership.

Experience implementing repeatable processes and driving automation or standardisation.

Experience leading complex country-wide or global initiatives.

Ability to travel up to 15% of the time.

At least 2 years of process-improvement experience is preferred.

A master's degree or MBA is preferred.

Knowledge of large-scale automation and workflow-management systems is preferred.