Program Manager, EU Product Insurance Business Operations, Amazon Payments

The Program Manager within Amazon Payments' European Product Insurance Business Operations team leads projects and operational initiatives designed to improve product-insurance customer and partner experiences. The position sits at the intersection of programme management, strategic planning and business operations, requiring coordination across internal teams and third-party insurance partners. The role identifies operational gaps, develops programme requirements, manages project lifecycles, builds performance measures and drives process automation and standardisation. It also supports Amazon's response to evolving regulatory expectations across its European product-insurance business.

Manage relationships with third-party insurance partners and internal Amazon teams.

Lead programme lifecycles from objective definition through project delivery.

Develop and execute projects that address customer pain points.

Identify operational gaps and translate them into new project requirements.

Establish mechanisms and metrics for measuring programme performance.

Resolve customer-impacting operational issues.

Drive process standardisation, automation and continuous improvement.

Analyse performance trends and conduct operational deep dives.

Develop new processes and reporting mechanisms.

Coordinate with Product, Marketing, Legal, Engineering and Customer Service teams.

Support operational improvements in response to changing regulatory requirements.

Experience in programme or project management.

Experience working cross-functionally with technical and non-technical teams.

Experience defining programme requirements and using data and metrics to identify improvements.

Experience implementing repeatable processes and driving automation or standardisation.

Advanced Excel knowledge, including Pivot Tables and VLookUps.

SQL knowledge.

Experience driving end-to-end delivery is preferred.

Experience communicating results to senior leadership is preferred.

Experience leading process improvements is preferred.

Strong stakeholder-management experience is preferred.

Experience creating project processes, schedules and operating mechanisms is preferred.